Attendee Guide


We’re so glad you’re joining us for TMS 2021, and we want to ensure you can make the most of your virtual experience! Below is a step-by-step guide for navigating the event.

Before you begin, we recommend you check the technical requirements to ensure you have a smooth experience.

I’ve Registered. How Do I Login?

You will receive an email with your personalized link to access the platform. Please watch for emails from and If you have not received an email with your access link, please check your junk, spam, and promotions folders. 

For login assistance, contact:

Navigating TMS 2021

The Lobby

When you log in, you will arrive at the “Lobby,” your homepage for the event. Use the navigation bar on the far left to explore everything TMS 2021 has to offer.

Finding Presentations

From the Lobby, click on “Program.”

From here, you can navigate “All Sessions,” see what programs are “Live Now,” view “My Itinerary,” and see which presenters are holding “Office Hours.” 

Clicking on “All Sessions” will display a selection of filters and a search bar.

When you search for sessions, your results will be presented in a grid or list of session card boxes. Click on a session card to see its full description, view the session video or poster, leave a comment for the presenter, and more. 

Using “My Itinerary”

Using “My Itinerary” is a great way to create a personalized agenda. 

If you find a session or a poster you don’t want to miss, click ”add session” or the star icon to add it to ”My Itinerary.” 

You can check your itinerary: 

  • Via “My Itinerary” in the left-hand navigation, 
  • Via the Program in the Lobby (far right), and 
  • By using the “My Itinerary” filter in the “Program” in the left-hand navigation 

Watching Presentations

To watch a presentation, click on a session card.

If the presentation is on-demand, you will see a video player at the top of the screen OR an “on-demand video” button under a speaker’s name.

Like what you see? Have a question? Click on the “Discussion” tab next to the “Description” to leave a comment or click on the presenter’s name to contact them through their profile.

Don’t forget to check out the presenters’ additional materials, such as slides or handouts. If a presenter has provided additional materials, you will find them under the “Attachments” tab next to the “Description.”

Exploring the Posters

We have more than 100 posters for you to explore in the TMS 2021 poster hall. To find and search posters, click on “Poster Hall” in the left navigation.

 To access a poster, click on a session card. 

Bonus: Many of our poster presenters have also included short videos to give you a quick overview!

Visiting the Solutions Center/Exhibits

The Solutions Center is your place to engage with our sponsors and exhibitors—trusted experts in the field who are here to help you address new and ongoing challenges.

To enter the Solutions Center, click on “Solutions Center/Exhibits” in the left navigation. Click on the tiles to access their virtual booths.  

Help and Technical Support

  • Having trouble logging in? Contact us at
  • Having trouble using the TMS 2021 platform? Click on “Support” at the bottom of far left side menu.  

Technical Requirements

You can join TMS 2021 via a desktop or laptop computer, mobile phone, or tablet. To make sure you have the best experience, we recommend you check the following things before logging in.

Internet — All sessions are delivered in a video player, similar to watching a YouTube video. You will need a stable internet connection to stream video without buffering. Ensure you are using the latest version of Google Chrome (recommended), Apple Safari, or Mozilla Firefox internet browsers. Internet Explorer is not recommended and Microsoft Edge may have some issues.   

Laptops/Desktops — For the best experience, please make sure you have the latest Windows 10 OS or macOS Big Sur.  

Mobile Phones/Tablets — Ensure you have the latest iOS or Android operating system updates on your devices.  

Plan to Join Live Events If you want to join the Networking Café, we recommend downloading Zoom in advance.  

Other Issues — If you are having trouble accessing TMS 2021, it may be because your computer has a corporate block or firewall, you are using a VPN, or your antivirus software may be blocking, TMS 2021’s URL. If you are behind a corporate firewall, share the following list of domains with your IT department. They should be opened so that you are able to view the lecture videos on your institution’s network.

Please temporarily disable these tools, allow access to, or contact your organization’s IT team. When talking to your IT team, please share this information: “The video conferencing system requires access to these ports: 4443/tcp 10000-20000/udp”. 

Thank you to our TMS 2021 Sponsor

In cooperation with

Games for Change logo